Privacy policy

Full terms

Last updated: 21 December 2025

1. Introduction

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you interact with our website, products, and services.

We comply with the New Zealand Privacy Act 2020 and its 13 Information Privacy Principles, and where applicable, international privacy laws such as the EU General Data Protection Regulation (GDPR).

By using our services, you agree to the practices described in this policy.

2. Information we collect

We may collect the following types of personal information:

• Contact details (name, email address, phone number)
• Account information
• Payment and billing details
• Usage data (pages visited, interactions, device information)
• Any information you provide through forms, support requests, or communications

We only collect information that is necessary for our business functions, as required under NZ privacy principles.

3. How we collect information

We collect personal information in several ways:

• Directly from you (forms, sign‑ups, purchases, support requests)
• Automatically through cookies and analytics tools
• From third‑party services you connect to our platform
• From publicly available sources where appropriate

4. How we use your information

We use your information to:

• Provide and improve our products and services
• Communicate with you about updates, support, and marketing (with your consent)
• Process payments and manage your account
• Conduct analytics, research, and business development
• Comply with legal obligations

These uses align with NZ requirements to clearly specify how personal information is utilised.

5. Sharing and disclosure

We may share your information with:

• Service providers (hosting, analytics, payment processors)
• Business partners assisting in service delivery
• Regulators or authorities when legally required
• Other parties with your explicit consent

If we transfer your information outside New Zealand, we ensure it is protected in accordance with Information Privacy Principle 12 (IPP12). This means we only disclose information overseas when:

• The receiving country has comparable privacy protections, or
• We have contractual safeguards in place, or
• You have expressly authorised the transfer

6. Your rights

Under the NZ Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for marketing communications
• Request deletion where applicable (including GDPR “right to erasure” for EU residents)

To exercise your rights, contact us.

7. Data security

We take reasonable steps to protect your information from loss, misuse, unauthorised access, modification, or disclosure, as required under the Privacy Act 2020. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Cookies and tracking

We use cookies and similar technologies to:

• Improve website performance
• Analyse usage patterns
• Personalise your experience
• Support advertising and marketing

You can control cookies through your browser settings.

9. Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.

10. Children’s privacy

Our services are not directed to children under 16. We do not knowingly collect information from minors.

11. Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page.